3. Marketing & sales initiation (lead generation)

Goal: Customer acquisition through digital channels.


Digitizable processes:

  • Marketing automation: Automatic campaign management (email, social media, retargeting).
  • Content marketing processes: Planning and distribution using tools such as HubSpot or Mailchimp.
  • Web tracking & analytics: Tracking clicks, downloads, and inquiries.
  • CRM integration: Leads from marketing campaigns are automatically forwarded to sales.


Effect: More qualified leads, more targeted communication, measurable ROI in marketing.