3. Marketing & sales initiation (lead generation)
Goal: Customer acquisition through digital channels.
Digitizable processes:
- Marketing automation: Automatic campaign management (email, social media, retargeting).
- Content marketing processes: Planning and distribution using tools such as HubSpot or Mailchimp.
- Web tracking & analytics: Tracking clicks, downloads, and inquiries.
- CRM integration: Leads from marketing campaigns are automatically forwarded to sales.
Effect: More qualified leads, more targeted communication, measurable ROI in marketing.

